Cancelled bookfairs, concerts and exhibitions, postponed filmfestivals, sports events and closed museums… The list over cancelled or postponed events due to covid-19 could go on and on. This goes for Sweden as well as the rest of the world.
Can you claim your money back?
But what about all the tickets that have been sold; can they be re-imbursed? Do you as a consumer own the right to claim your money back?
The anwer is yes, you do have the right to claim your money back as long as the concert, exhibition, sports event or any other event has been cancelled du to covid-19.
Keep in mind that this hasn’t been legally established yet, in regards to the Coronavirus, which means that you could be forced to file a complaint to ARN (Allmänna reklamationsnämnden) in order to get a trial.
Information about ARN and their handling of general complaints due to covid-19 – in English
In that case you have bought your ticket from an agency or a company in another EU-country, you will need to get in to be advised by the European Consumers Agency which specializes in cross-border trade.
Information about The European Consumers Agency and there handling of consumers rights – in English
Some of this summer’s cancelled events in Sweden: Statement Festival, Ulf Lundell summertour, Håkan Hellström x 3 at Ullevi, Sweden Rock Festival, Öland Roots, Summerburst, Polar Music Prize Awards, Market Art Fair Stockholm, ART, Stockholm Filmfestival Junior (postponed), Dreamhack Jönköping (postponed).